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Home > How can I trust a particular online retailer? I'm always suspicious of ordering with online companies.

How can I trust a particular online retailer? I'm always suspicious of ordering with online companies.

Someone can publish an online store within hours, but unfortunately they can disappear just as quickly. They can also run that online store from anywhere in the world. How do you know that the online office furniture retailer you're dealing with is legitimate? There are a few easy methods you can use to verify you are dealing with a legitimate company.

First you should check to be sure they are easy to contact. Do they show a toll-free number or some kind of phone number on each page, or is it hidden on a single page or not shown at all? Try calling them in the middle of normal business hours. Do they answer with a live person? Is the person an actual employee of the retailer or with an offshore call center?

Send them an email with a simple question in the middle of business hours and see how quickly they respond, or if they respond at all.

Do they show a physical address? They should. You can check that address on Google Maps or Bing Maps to be sure it is an actual business address and not a private home or a mail drop.

Do they show symbols of trust on their site such as security seals, Yahoo! Encryption, or the Better Business Bureau? Some of these, such as McAfee and the Better Business Bureau, have seals that can be clicked on to enter their site for outside verification that the retailer is in good standing and has permission to show their seal. Beware of seals and icons that are only artist renderings and not backed by real organizations.

Follow these easy steps and you will know that you are dealing with a legitimate U.S.-based office furniture retailer.

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Modern Office is a small, family-owned and operated office furniture company that has been located in Eden Prairie, Minnesota (a suburb of Minneapolis) for over 40 years. Our serious attention and assistance to our customers has made us an office furniture provider to over 100,000+ businesses, institutions and individuals worldwide. We look forward to serving you too. Most items are in-stock or ship within a few short days. Modern Office is known for offering a large selection of quality business furniture from over 100 manufacturers at discount prices -- not just the limited colors or sizes you may see elsewhere. Shipping is free whether you are in New York City, Miami, Chicago, Los Angeles, or anywhere in the 48 contiguous states.
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